1.According to the Act of 2 March 2000 on the protection of consumer rights and liability for damage caused by dangerous products (OG No. 22, item. 271, as amended. d.) the buyer has the option to return products purchased within 10 days from the date of purchase (receipt of products) while maintaining the account (receipt).Repayment is done at the expense of the requesting. Returned goods cannot bear signs of use. The product must be supplied unimpaired, that is such way in which it was delivered to the customer (and in the original packaging). If the merchandise is returned in accordance with the rules and applicable law, ITTC BUSINESS LTD returns the amount paid for the purchase within 14 days the same way that your order has been paid. In the event of a recall or failure to collect parcel delivery costs will be deducted from the amount refunded and the customer is obliged to pay a processing fee of 20 euro.
2. Damaging the parcel during transport will be considered only on the basis of an application filed with the courier company employee at the time of delivery. Customer has the right to replace the product with a new copy if it has a factory defect.
3. Physical defects (damage) should be notified without a delay, at the latest within 7 days of receipt of shipment. Complaints are recognized in the period of 14 working days from the date of notification by customer of ultras-europe.com store. The customer is informed of the outcome of the complaint by mail or telephone.